Refund Policy

1. Return Eligibility

We accept returns only in the following cases:

• Product received is damaged
• Wrong product delivered
• Product has manufacturing defects

To be eligible for a return:

• Item must be unused and in original condition
• Original tags and packaging must be intact
• Return request must be made within 3 days of delivery

2. Non-Returnable Items

The following items are not eligible for return or exchange:

• Sarees or fabrics cut/customized as per order
• Used, washed, or altered products
• Products purchased during sale or clearance offers
• Minor color differences due to screen/display settings

3. Refund Process

Once your returned item is received and inspected:

• Approved refunds will be processed within 5–7 business days
• Refund will be credited to the original payment method or bank account
• COD order refunds may require bank account details

4. Exchange Policy

We provide exchanges only for:

• Defective products
• Wrong items received

Exchange is subject to product availability.

5. Cancellation Policy

• Orders can be cancelled within 12 hours of placing the order
• Once the order is shipped, cancellation will not be possible

6. Return Shipping

• If the mistake is from our side, return shipping costs will be borne by us
• For other approved returns, customers may need to pay shipping charges

7. How to Request a Return

To request a return or refund, please contact us with:

• Order Number
• Product photos/video
• Reason for return

Contact Details

Email: vastravirafabric@gmail.com

WhatsApp: +91 7043434007

8. Contact Us

If you have any questions regarding our Refund Policy, feel free to contact us through Vastravira.